1. Who We Are
This Privacy Policy applies to Axie88 ("Axie88," "we," "us," or "our"), the operator of the online gaming platform accessible at axie88.best. Axie88 acts as the Data Controller for all personal information collected from members, visitors, and applicants who interact with our website, mobile platform, or support channels.
Axie88 has designated a Data Protection Officer (DPO) responsible for overseeing data protection practices and acting as the primary point of contact for privacy-related enquiries. Contact details for the DPO are provided at the end of this policy.
Plain language note: "Data Controller" just means we're the company responsible for deciding how your personal information is collected and used. We take that responsibility seriously and have a dedicated person — the DPO — whose job it is to make sure we get it right.
2. What Personal Data Axie88 Collects
Axie88 collects different categories of personal data depending on how you interact with the platform. Below is a breakdown of what we collect and at what stage.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Registration and KYC verification |
| Contact Data | Philippine mobile number, email address | Registration |
| Financial Data | GCash number, bank account details, transaction history | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Any platform visit |
| Usage Data | Pages visited, games played, session duration, betting history | During active sessions |
| Communications Data | Support chat transcripts, email correspondence | When you contact support |
| KYC Documents | Photo ID (PhilSys, passport, driver's licence), proof of address | Account verification requests |
Axie88 does not intentionally collect sensitive personal information (such as health data, political opinions, or religious beliefs) unless it is directly provided by you during a responsible gaming assessment or similar voluntary process.
Providing inaccurate information during registration is a breach of both our Terms and Conditions and applicable Philippine anti-money laundering law. Always use your real, correct details.
3. How Axie88 Uses Your Personal Data
We use your data only for specific, lawful purposes. Here is exactly how each category of data is used at Axie88.
- 3.1 Account Management: We use your identity and contact data to create and maintain your Axie88 account, verify your age and eligibility, and communicate account-related information such as password resets and security alerts.
- 3.2 Payment Processing: Financial data is used to process deposits, pay out winnings, and comply with anti-money laundering (AML) reporting obligations to the AMLC. We verify that payment methods belong to the account holder.
- 3.3 Platform Security: Technical and usage data helps us detect and prevent fraud, identify suspicious patterns, and protect the integrity of the platform for all members.
- 3.4 Regulatory Compliance: Axie88 is required by law to retain certain transaction and identity records. Your data enables us to respond to enquiries from AMLC, NPC, and other Philippine regulatory bodies.
- 3.5 Responsible Gaming: Usage and betting history data is used by our responsible gaming system to identify patterns that may indicate problem gambling behaviour, so we can intervene appropriately.
- 3.6 Service Improvement: Aggregated and anonymised usage data is analysed to improve the Axie88 platform, fix bugs, and inform product decisions. This analysis is done at an aggregate level and cannot be used to identify you individually.
- 3.7 Marketing Communications: With your consent, we may send you information about promotions, new games, and special offers via SMS or email. You can opt out at any time by contacting support or using the unsubscribe option in any marketing message.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), Axie88 must have a valid legal basis for each type of data processing it conducts. Our processing activities rest on the following bases:
- 4.1 Contractual Necessity: Processing required to fulfil the agreement between you and Axie88 — including maintaining your account, processing bets, and paying out winnings.
- 4.2 Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming licence conditions, and tax reporting requirements.
- 4.3 Legitimate Interests: Processing necessary for Axie88's legitimate business interests, including fraud prevention, platform security, and improving our services — where those interests do not override your privacy rights.
- 4.4 Consent: Processing that relies on your voluntary consent, such as marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Sharing Your Personal Data
Axie88 does not sell, rent, or exchange your personal data with third parties for commercial marketing purposes — full stop. We share data only in the limited circumstances described below.
- 5.1 Payment Processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and other payment providers receive the minimum data necessary to process your transactions. These providers are bound by their own strict data protection obligations.
- 5.2 KYC and Verification Providers: Identity verification providers receive your ID documents and personal details to confirm your eligibility and comply with KYC requirements. All such providers are vetted for compliance with Philippine data privacy standards.
- 5.3 Regulatory Authorities: Axie88 will disclose your information to the AMLC, NPC, or other Philippine government bodies when required by law, court order, or valid regulatory directive.
- 5.4 Technology Service Providers: We use third-party technology providers for hosting, analytics, and customer support infrastructure. These providers act as data processors under contract and may only process your data on our instructions.
- 5.5 Business Transfers: In the event of a merger, acquisition, or sale of all or part of Axie88's business, your data may be transferred to the acquiring party. You will be notified via the email or mobile number on your account before any such transfer takes effect.
Your data, your trust: Every third party that receives your data from Axie88 is bound by a data processing agreement that restricts how they can use that data. We do not let any external party use your information for their own purposes without your explicit consent.
6. Cookies and Tracking Technologies
Axie88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how members use the site. Here's a breakdown of the cookies we use.
- 6.1 Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without ceasing to use the platform.
- 6.2 Functional Cookies: Store your preferences such as language settings, odds format, and display layout so you don't have to reset them each visit.
- 6.3 Analytics Cookies: Help us understand how members navigate Axie88, which pages are most visited, and where technical issues occur. The data is aggregated and does not identify individual users. You may opt out via your browser settings.
- 6.4 Marketing Cookies: Used to measure the effectiveness of Axie88 marketing campaigns. These cookies do not track your activity across unrelated third-party websites. You may opt out at any time.
To manage cookies, visit your browser's privacy or settings menu. Blocking essential cookies will affect your ability to log in and use Axie88 normally.
7. How Long Axie88 Keeps Your Data
- 7.1 Active Accounts: Personal data is retained for the lifetime of your Axie88 account plus an additional period as required by law.
- 7.2 Closed Accounts: Following account closure, Axie88 retains identity and transaction records for a minimum of five years in compliance with AMLC reporting requirements and gaming licence conditions.
- 7.3 KYC Documents: Identity verification documents are retained for five years from the date of verification or account closure, whichever is later.
- 7.4 Marketing Data: If you have consented to marketing communications and subsequently withdraw that consent, we will remove your details from our marketing lists within 14 business days.
- 7.5 Support Communications: Chat transcripts and email correspondence with our support team are retained for three years to help resolve recurring issues and maintain service quality.
Note: Even if you request deletion of your account data, Axie88 may be legally required to retain certain records for regulatory compliance. In such cases, we will inform you of the specific data that must be retained and the legal basis for doing so.
8. How Axie88 Secures Your Data
Axie88 implements a layered security approach to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
- 8.1 Transport Encryption: All data in transit between your device and Axie88 servers is protected by TLS 1.2 or higher with 256-bit encryption.
- 8.2 Data at Rest Encryption: Stored personal data — including payment details and identity documents — is encrypted at rest using AES-256 encryption.
- 8.3 Access Controls: Access to personal data within Axie88 is restricted on a strict need-to-know basis. Staff access logs are monitored continuously. Credentials for internal systems use multi-factor authentication.
- 8.4 Penetration Testing: Third-party security specialists conduct regular penetration testing of the Axie88 platform. All identified vulnerabilities are remediated before new features are deployed.
- 8.5 Incident Response: Axie88 maintains a documented data breach response plan. In the event of a breach that poses a risk to your rights, we will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the incident, as required under RA 10173.
Your role in security: Security is a shared responsibility. Keep your Axie88 password unique and strong. Never share your login details with anyone — not even Axie88 support staff. We will never ask for your password via chat, SMS, or email.
9. Your Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by Axie88. You may exercise any of these rights by contacting our Data Protection Officer at dpo@axie88.best.
You have the right to request a copy of all personal data Axie88 holds about you, along with an explanation of how it is being used. We will respond within 15 business days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Many details — such as your email and mobile number — can be updated directly from your account settings.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that certain data must be retained for regulatory compliance as described in Section 7.
You have the right to object to the processing of your personal data for direct marketing purposes. If you object, we will stop processing your data for that purpose immediately. Objecting to processing based on legitimate interests is also possible — we will assess and respond to each request on its merits.
Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller of your choosing.
If you believe Axie88 has violated your privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our DPO first so we can attempt to resolve the matter directly.
10. Children's Privacy
Axie88 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps, and KYC procedures are used to confirm identity and age before any real-money activity is permitted.
If you believe that a minor has created an account on Axie88, please contact us immediately at support@axie88.best. We will investigate and close the account promptly, returning any funds deposited — provided they did not arise from prohibited activity.
11. Third-Party Links and Services
Axie88 may include links to third-party services within the platform — for example, payment provider portals or responsible gaming resources. Once you leave the Axie88 platform by following such a link, this Privacy Policy no longer applies. Axie88 is not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any third-party service you visit before providing them with your personal information.
12. Changes to This Privacy Policy
Axie88 may update this Privacy Policy from time to time to reflect changes in how we process data, updates to Philippine privacy law, or improvements to our practices. The "Last Updated" date at the top of this page will always reflect the most recent revision.
- 12.1 For significant changes that materially affect your rights, Axie88 will notify you via the mobile number or email address associated with your account at least 7 days before the changes take effect.
- 12.2 Your continued use of the Axie88 platform after a Privacy Policy update constitutes your acknowledgement of the revised policy. If you do not agree with any changes, you may request account closure.
13. Contact Our Data Protection Officer
For any privacy-related questions, data subject requests, or concerns about how Axie88 handles your personal data, please contact our designated Data Protection Officer:
Data Protection Officer — Axie88
📧 dpo@axie88.best
For general support enquiries: support@axie88.best
Response time: Within 15 business days for data subject requests.
You may also review our Terms and Conditions and Responsible Gaming pages for related policies. All of these documents together form the complete framework governing your relationship with Axie88.